Returns & refunds

Spawn is a living product

Our grain spawn and cultures are living biological material, not a shelf-stable good — once a bag leaves our lab we can't accept it back or resell it. Because of this, we don't offer refunds for a simple change of mind. What we do stand behind is the health of what arrives.

Contamination or dead-on-arrival

If your order arrives contaminated or clearly dead/non-viable, we'll refund or replace it, your choice. To keep this fair for everyone, we ask that you:

• Contact us within 48 hours of delivery.
• Include clear photos of the bag and the contamination/issue, and your order number.
• Don't open a suspected-contaminated bag beyond what's needed for the photo — for your own safety as much as ours.

Email info@haywoodmushrooms.com with the details and we'll get back to you promptly.

Made-to-order items

The same policy applies once a made-to-order item ships and arrives — the longer lead time before shipping doesn't change the coverage once it's in your hands.

Shipping delays

We package carefully and ship promptly, but once a package is handed to the carrier, transit time and handling are outside our control — we're not responsible for carrier delays. If a delay leads to a contaminated or non-viable arrival, though, the policy above still applies.

Local pickup

The same contamination/dead-on-arrival coverage applies to local pickup orders — just let us know within 48 hours of pickup if something's wrong.